Warranty & Returns

Nero offers up to 25 Year Residential Warranty as outlined below.

Nero Tapware is committed to providing high-quality products designed to meet the highest industry standards. Our warranty reflects our confidence in the durability and reliability of our products.

Premium Ranges

Zen, Opal, Kara, York, Bianca, Mecca & Mecca Care Tapware:

25 years replacement cartridge only
25 years replacement products or parts on all finishes
2 years replacement products or parts & labour

Zen, Opal, York, Bianca, Mecca & Mecca Care Showers:

25 years replacement products or parts on all finishes
25 years on hand showers, shower heads, shower hoses replacement only (labour not included)
2 years replacement products or parts & labour

Zen, Opal, Kara, York, Bianca, Mecca & Mecca Care Bathroom Accessories:

25 years replacement products or parts on all finishes

Heated Towel Rails:

25 years replacement products or parts on all finishes
1 year on power transformer (replacement only)

Electronic Mixers / Taps & Push Taps:

25 years replacement products or parts on all finishes
2 years replacement products or parts & labour

Standard Ranges (if not detailed in table above)

Mixer Taps:

15 years replacement cartridge only
10 years replacement products or parts on all finishes
10 years on washing machine stops (replacement only)
1 year replacement products or parts & labour

Showers:

10 years replacement products or parts on all finishes
10 years on hand showers, shower heads, shower hoses replacement only (labour not included)
1 year replacement products or parts & labour

Bath Outlets:

10 years replacement products or parts only on all finishes

Bathroom Accessories:

10 years replacement products or parts only on all finishes

Other Accessories:

10 years on universal pop-up waste (replacement only)
10 years on bottle trap (replacement only)
10 years on glass hardware (replacement only)
10 years product replacement and 1 year labour on toilet push plate only
10 years product replacement and 1 year labour on cistern only
10 years on floor wastes (replacement only)

The warranty period commences from date of purchase or, for new buildings, date of handover. To make a warranty claim, proof of purchase, handover documentation for new homes or equivalent documentation must be supplied for warranty claims to be considered.

Nero also offer generous warranty periods for commercial installations. To view these warranty periods and for their full warranty document, click here

For piece of mind when buying with The Blue Space, you are covered by:

Insurance on all product deliveries. Please note, goods need to be inspected within 24 hours of delivery for breakages
Fee free change of mind policy if changing your mind within 24 hours of purchasing

Full details of our returns & exchanges policy can be viewed here

About Nero Tapware

Nero, take tapware personally because they understand that your choices are entirely personal ones. The taps and accessories you choose for your home are an extension of yourself. They say something about you. Your tapware is not just a source of water – it’s a source of pride – an expression of who you are, what you think, what you feel.

Every time you turn on a tap, hang a towel, or take a shower, it should be a reminder of your sense of style. Nero create tapware that is aesthetically beautiful, and effortlessly functional.

PRODUCT DESIGN AND DEVELOPMENT

All Nero Tapware products are thoughtfully designed by their skilled design team here in Australia. Nero create their products with a local feel, for a loyal, Australian customer base.

Quality and simplicity are at the heart of everything Nero design. Sleek, attractive lines and uncomplicated functionality underline all their creations. Their range reflects modern design trends and keeps space with your needs and expectations.

PRODUCTION QUALITY

Nero Tapware products are made to last, using only the highest quality materials and craftsmanship. In fact, their choice of colours is one of the main reasons they stand out against competitors. Nero have a wide colour range available which includes Chrome and Matte Black (both electroplated finishes), as well as Brushed Nickel, Brushed Gold, Gun Metal Grey, Graphite and Brushed Bronze (PVD finishes).

Nero employ only the latest technology, to provide a consistent, durable finish on all their products. So much so, that they are confident enough to give a 10 Year Replacement Warranty on all their finishes.

SUSTAINABILITY

Nero don’t just think about how to make your home a more beautiful place to be. They think about making Australia a more sustainable, more environmentally considerate place to live. All Nero Tapware products are designed for high water efficiency, to not just help save the planet, but save you money on your water bills. Packaging is designed and used efficiently, so minimise any wastage, and recyclable materials are used wherever possible. Nero are currently working towards 100% recyclable packaging.

CUSTOMER SERVICE

Nero pride themselves on putting our customers first. They understand that the success of their business depends entirely on your happiness, so your complete satisfaction is their highest priority. Nero will continue to provide products and service of the highest quality. They wouldn’t have it any other way.

Nero Celia Toilet Roll holder